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Tech Support
Setup, troubleshooting, and quick guides for countertop, mobile, and virtual terminals.
Valor Device Management
- Generating API Keys: A Complete Overview
- How to search for a terminal in Valor
- Editing Valor Dual Pricing & Bin- Based Surcharge Parameter Settings
- Editing Valor Home Screen BIN Parameter Settings
- Editing Valor Tip Tax and Fee Parameter Settings
- Editing Valor Terminal & Transaction Parameter Settings
- Editing Valor Terminal Parameter Settings
- Editing Valor Terminal Receipt Parameter Settings
- Editing Valor Virtual Terminal Parameter Settings
- Editing Valor Value Added Services Parameter Settings
- How to Perform a Valor EPI Switch
- How to disable a Valor Terminal but leave the Valor account open
- Edit Device Parameters | Valor Portal
- How to Full Board a Merchant in the Valor Portal
- Enable Flat Fee Amount for Cash Discount or Surcharge in Valor Portal
- How to Add Additional Inputs in Valor Portal?
- Set Tip Adjust Threshold | Valor Portal
- Edit POS Menu Parameters on a Device | Valor Portal
- How to Set Up Transactions for Fleet Cards in POS Terminal
- How to set up Smart Tipping Options for Valor POS?
- Add Servers or Clerk IDs in the Valor Portal
- Manage the Merchant’s Valor Account
- Settle a pre-authorization (preauth) — Valor (Terminal & Portal)
Valor Troubleshooting
- Valor Remote Key Injection (RKI) — Reference
- Valor Troubleshooting- Common Error Codes
- RKI failed error - Valor Soft Reset Terminal
- Connect to Remote Diagnostics (terminal level)
- How Do I Resolve an Invalid/Incorrect Device Mapping Issue for Valor Devices?
- Connect to Remote Diagnostics | Valor Portal
- How do I update a Valor Terminal?
- Valor Portal | Locating SIM Card Numbers
- “Keys Not Present” Error on a Valor terminal?
Dejavoo Troubleshooting
- Dejavoo QD - Connectivity & Comm Errors
- Dejavoo Z Line — Batch & Reporting Troubleshooting
- Dejavoo QD — Batch & Reporting Troubleshooting
- Dejavoo P Line - Connectivity & Comm Errors
- Dejavoo Device Provisioning (QD Series & Z Series)
- Dejavoo iPOS Guide for P-Series Terminals
- Dejavoo | P Series Downloads & Troubleshooting Tips
- Dejavoo QD File Build Tips
- How to turn off receipts in Z Series/QD Series File
- Dejavoo | Z Line Download
- P1 Virtual Terminal & Pin pad Integration Guide for iPOS Pays
- Dejavoo General Troubleshooting Issues
- Dejavoo Remote RKI/RKL Download Procedure
- Dejavoo | QD Full or Partial Download
Dejavoo Device Management
PAX Troubleshooting
- PAX A Series Date/Time Change
- Pax A Series Delete a Transaction
- A80 Unknown Printer Error
- Clearing the Database on PAX A-Series Devices
- Troubleshooting PAX A920 Terminal
- A920 Pro- Charging Error 11
- Adding Server Prompts at the Terminal Level on Pax Series
- Connect or Disconnect Wi-Fi on PAX A-Series Terminals
- Elavon “RB INV ACCT” Error on Terminal-Based File Builds
- Elavon RB Out of Balance Error on Pax A80 – Retail
- Invalid Batch Sequence Error on PAX A Series (First Data Omaha - FDO)
- Lower Voltage – PAX A Series Printer Troubleshooting
- No Paper Mode (NPM) on PAX A-Series Devices – Missing “Sale” Option
- Security Reboots on PAX A80 & A920 Devices
- Turning Off Key Beeps on PAX A-Series Terminals
- Unpacking and Setting Up Your S80 Terminal
- Batch & Transaction Support — PAX A-Series
- PAX Passwords
- PAX Error Messages
- PAX S300 Pin Pad – Manual Batch & Update Instructions
- PAX Provision Steps on First Data Nashville
- PAX S80 Troubleshooting
- PAX Provision Steps on First Data Omaha
- Elavon A80- connection error when batching
- Status Error / Access Denied on PAX A-Series Devices – First Data Omaha