Invalid Batch Sequence Error on PAX A Series (First Data Omaha - FDO)

An "Invalid Batch Sequence" error typically indicates a mismatch between the terminal’s batch sequence number and the number expected by the payment processor. This can happen for several reasons:

Before Making Any Changes: Retrieve PAX Logs

Both the LogCat and Detail logs must be uploaded before modifying settings.

LogCat Instructions

1. Exit the BPOS
2. Open the PAXSTORE
3. Tap the hamburger menu (three horizontal dashed lines in the top-left corner).
4. Select More.
5. Select Upload Terminal Logcat.
6. Select Logcat, then press Upload.
7. Wait 20 seconds.
8. Select Detail Log, then press Upload.

Detail Log Instructions

1. Open the BPOS application.
2. Select Func.
3. Select Settings.
4. Enter the password when prompted. (todays date)
5. Select About BroadPOS.
6. Select Log Upload.
7. Exit the BPOS application.
8. Open the PAXSTORE
9. Tap the hamburger menu (three horizontal dashed lines in the top-left corner).
10. Select More.
11. Select Upload Terminal Logcat.
12. Select Logcat, then press Upload.
13. Wait 20 seconds.
14. Select Detail Log, then press Upload.

Steps to Resolve the Error

1. Check for Unbatched Transactions

1. Open the Payments Application Omaha or TSYS and select
2. Select Reports.
3. Enter the password (Today's Date in MM/DD/YYYY format).
4. Select Current Report.
5. Then Click on Report Type and Choose Detailed Report aka: Journal Report, Report will print.

2. Clear the Database on the Terminal

1. Open the Payments Application Omaha or TSYS.
2. Select Func → Settings.
3. Enter the password (Today's Date in MM/DD/YYYY format).
4. Select Other Settings.
5. Choose Clear All or Clear Database.
6. Confirm by clicking Yes when the terminal asks, “Are you sure?”
7. The terminal should display Database Cleared.

3. Coordinate with EPI Tech Support

5. Update the Device ID in the PAX File

1. Log in to the Paxstore using your credentials.
   
   
   
2. 
3. Navigate to “Terminal Management”
4. 
   
   1. You can search for the terminal using either the DBA Name or the Serial Number.
   2. By DBA Name: Click the magnifying glass icon and type in the merchant's name.

Searching by Serial Number

To search by Serial Number:

1. Type the serial number into the "Search by SN" field.
2. Press Enter.

You can search using the full serial number or just the last four digits.

Selecting the Terminal

After entering the serial number and pressing Enter:

1. Select the terminal from the list that appears.
2. Below is an example of what you will see when you click on the terminal.
   
3. Click “Push Task”
   
4. Next, Click the green push app button on the right side of the screen.
   
5. Next, type "Omaha" into the search field and press Enter.
   
6. Click the checkbox to the left of the top option, "Broadpos Omaha," and then click OK.
   
7. Click on the First Data Omaha tab.
   
8. Replace the old Device ID with the new Device ID.
9. Click Next.
   
10. Next, choose Activate.
    
11. Once completed, the screen will say Your Push Task has Succeeded.
    

• • Open the Payments Application Omaha or TSYS and select Func
  • Navigate to Settings.
  • Enter the password (Today's Date in MM/DD/YYYY format).
  • Select Host Settings
  • Select Host Register
  • Click on Provision
  • If it says Provision OK, they should do a test sale and batch.