Dejavoo QD — Batch & Reporting Troubleshooting

This article covers the following topics:

• Settlement Issues
• Clearing an open batch
• Invalid Batch Sequence
• Invalid Trans type
• Reports & Reprints

Settlement Issues

Issue: Terminal won’t settle / “Settlement failed”

Verify connectivity (Wi-Fi / Ethernet / Cellular):

1. From the Home screen → tap the Cog (Settings) icon.

2. Select Self Check (wrench & screwdriver icon).

3. Choose Network → select Wi-Fi or Ethernet → tap Test Wi-Fi/Ethernet.

Run the ping tool to the host:

1. From Self Check → select Advance → Ping Tool.

2. Enter an IP address (e.g., 8.8.8.8 for Google) to verify host/network reachability.

Attempt a manual settlement (Settle Daily Batch):

1. From the idle screen, press OK → Core Menu → Settlement → Settle Daily Batch.

2. Follow on-screen prompts (enter password 1234 if requested).

3. Use Core Menu Settlement to settle all applications.

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Clearing an Open Batch

Issue: Open batch is not clearing / need to resolve an open batch

1. From the Home screen → open Aura (colored blocks).

2. Tap the ☰ (three lines) at the bottom left.

3. Go to Applications → Credit/Debit/EBT → Host Utility → enter 1234.

4. Select Batch Features → Delete Open Batch → Yes → Yes again.

To Reset Batch Number (if needed):

1. From the Home screen, open Aura (DV Pay).

2. Tap the ☰ (three lines) → Applications → Credit/Debit/EBT → Host Utility → enter 1234.

3. Tap Batch Features → Set Batch and update the batch number as required.

Invalid Batch Sequence

Issue: If batch number sequence is wrong or “Invalid Batch Sequence” appears.

To Set the Batch Number:

1. Go to Host Utility
2. Enter the password 1234
3. Select Batch Features → Set Batch #
4. Change the number to the correct next batch

This resets the batch numbering used for settlements and reports.

If the terminal later reports an invalid sequence at settlement, ensure that:

• The batch was not previously deleted or re-numbered without coordinating with your processor/host; contact the processor if the host expects a specific batch number sequence. (Processor-side tracking/entitlements can cause sequence errors.)

INV Trans Type

If this error occurs after downloading and during a test transaction, contact the processor to verify that the appropriate entitlements are enabled.

 

Reports and Receipt Reprints

Reports (All Applications)

Run a current daily report to verify the transactions recorded on the terminal. This is especially useful for confirming whether transactions were successfully processed, particularly in cases of internet disruptions, app crashes, or device reboots.

To Verify Transactions (All Applications):

1. Open Aura from the Home screen (colored blocks).

2. Tap the ☰ (three lines) at the bottom left.

3. Select Reports → Daily Report.

4. Enter 1234 when prompted.

A printed receipt will show all transactions from the day in chronological order — useful for confirming successful processing after connectivity issues or restarts.

To Reprint Receipts or Reports:

Use Daily Report, Summary Report, or Reprint CR/DB Rcpt from the Core Menu or Applications → Report Options.

Tip: The Favorites Menu can include Reprint CR/DB Receipt and Core Daily Report for faster access.

Separate Transactions in Batch Report by Server #

To generate a batch report separated by Server #:

1. Open Aura from the Home screen (colored blocks).
2. Tap the ☰ (three lines) at the bottom left.
3. Navigate to Applications → Credit/Debit → Report.
4. When prompted, enter password 1234.
5. Select Report Generator.
6. Choose Server Report.
7. Configure the following options:
   1. Payment Type: ALL
   2. Transaction Type: ALL
   3. Sort By: Server #
   4. Server Report: ALL
8. When prompted, select Save as Custom Report and confirm by tapping Yes.
9. You may rename the report or leave the default name, then press Enter.
10. When asked, choose Save as Default Batch Report and confirm with Yes.