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Dejavoo Remote RKI/RKL Download Procedure

Dejavoo Remote RKI/RKL Download Procedure

Purpose

This document outlines the steps for completing remote RKI/RKL key injections for Dejavoo Z-Series, QD2, and QD4 terminals when PIN debit or EBT functionality is required.

Overview

Dejavoo now supports remote key injections for QD2, QD4, and Z-Series devices. This enhancement eliminates the need to ship terminals for injections, allowing merchants to complete setup more quickly and efficiently.


Important Notes

  • A $25.00 fee per injection applies to all remote injections.
  • The fee will be billed to the merchant or the representative.
  • If billing the merchant, a signed Purchase Agreement (PA) or an email from the representative authorizing the charge is required.

Process Steps

Step 1: Identify the Required Injection

Determine the correct injection type based on the merchant’s processor:

Processor Injection Types Notes
EPI / FDO (First Data Omaha) Carlton500 Injection If the merchant uses EPI Cygma, the injection must be handled directly by EPI. Standard fee still applies.
TSYS TangramTSYS-1301 (Envoy Central) —

 

Step 2: Request the Remote Injection

After confirming the appropriate injection:

  1. Email James D'Angelo at Ops@envoybusinesssystems.com
  2. Include the following details:
    1. Terminal serial number
    2. Injection type requested

 

Step 3: Record and Bill the Injection

Once you receive confirmation from Dejavoo that the remote injection has been completed:

  1. Save the confirmation email in HubSpot under the merchant’s account.
  2. Create a MISC deal in HubSpot for billing using the following format:
    MISC – Remote Injection Dejavoo – [Date] – [MID]

 

Step 4: Complete Download to terminal

Resource: Dejavoo Remote Key Injection

From the payments screen:

  1. Select 3 lines (menu bottom left)
  2. Go to Applications
  3. Select Credit/debit/EBT
  4. Choose Setup
  5. Enter Password:1234
  6. Navigate to Security
    1. Inject keys
    2. Remote injection
    3. Certificate management
    4. RKL register
  7. Enter Credentials:
    1. Login 1 - 123456 password 123456
    2. Login 2 - 654321 password 654321
  8. Device certificates loaded
  9. Press Back button 1 time
  10. Select RKL load keys → Succeeded
  11. Return to the Main Menu.
  12. Run a test debit transaction to confirm the injection is working

 

Turnaround Time

- Remote injections are typically completed within one hour.
- However, communicate a 24-hour completion window to set proper expectations.
- Once the injection is completed, the terminal must perform a download to apply the update.