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Batch & Transaction Support — PAX A-Series

Learn how to close and manage batches, adjust auto-batch times, update batch numbers, clear individual transactions, and troubleshoot batch-related errors on PAX A-Series terminals to ensure successful settlement. 

Applies to

PAX A-Series terminals running BroadPOS / Omaha / TSYS (examples: A80, A920). Use these procedures when performing manual settlements, changing auto-batch behavior, resolving batch sequence errors, or removing individual transactions.

Overview

This article covers:


Manually close a batch (Manual Settle)
Use this when the merchant asks you to settle outstanding transactions immediately.
  1. From the idle screen, select FUNC.
  2. Select BATCH.
  3. Choose BATCH CLOSE when prompted. The terminal will show the batch close status and result. 
💡 Note for Omaha / TSYS / BroadPOS Terminals

If your payment app is Omaha, TSYS, or BroadPOS, open the payment application, then follow the same FUNC → BATCH → BATCH CLOSE flow.



Update the Terminal Batch Number
Use this when batch sequence numbers are out of range or must be reset.

  1. Open the payments application.
  2. Press Func.
  3. Go to Settings and enter the password (today’s date in MMDDYYYY format).
  4. Navigate to Host Settings → Batch #.
  5. Update the batch number as required. 


PAX Terminal – Pin Debit Returning “Not Activated” on TSYS
Before troubleshooting, verify that all TSYS settings on the terminal match the VAR sheet. Confirm that every field is entered correctly.


If you have already pushed the TSYS application to the terminal, attempted activation through Host Settings → Host Register, and still receive a “Not Activated” message, you will need to reset the setup in PAX Store:

  1. Delete the terminal from PAX Store.
  2. Re-add the terminal to PAX Store.
  3. Delete the existing TSYS app from the terminal.
  4. Rebuild and push a new file using the same VAR sheet.
After the new TSYS app has been pushed, have the merchant navigate to Host Settings → Host Register → Activate, then run a test sale to confirm the terminal is working properly.

Elavon A80 – Connection Error When Closing Batch 
If the terminal displays a connection error while attempting to close the batch—even though it is connected to the internet—follow these steps: 
  1. Contact Elavon Premier Services. 
  2. Verify security settings. Confirm that the short name is set to msp0emis. 
  3. Request a forced batch close from Elavon. 
  4. Check the terminal’s date and time. 
  5. Have the merchant confirm both are correct. 
  6. If not, update the date and time (refer to the A80 date/time instructions above). 
  7. Once the date and time are accurate, have the merchant navigate to: 
  8. Func → Batch → Purge Batch 
  9. Enter the password when prompted. 
After completing these steps, the terminal should be able to batch successfully. 

Printing a Current Report on PAX A-Series Terminals

A Current Report provides a snapshot of all transactions currently stored in the terminal. This report is useful when troubleshooting batch issues or confirming whether a batch has successfully processed.

To print a Current Report:

  1. Open the Payments application (Elavon, Omaha, or TSYS).

  2. Select Func.

  3. Choose Reports.

  4. Select Current Report.

The terminal will print a summary showing the total transaction amount currently in the batch.



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