Dejavoo Z Line — Batch & Reporting Troubleshooting

Troubleshoot batch and reporting issues on Dejavoo Z-Line terminals, including how to settle batches, change or delete Z-Line batch reports, print EDC/batch reports, and fix failed settlements or stuck transactions. 

This article covers the following topics:

• Settle daily batch
• Delete an Open Batch
• Set batch Number
• Delete Batch History
• Batch Settings
• Inv Trans Type Error
• Reports and Reprints

 

Settle Daily Batch

When to Use:

If automatic settlement did not run or you want to force a settlement now.

Steps (touch / non-touch instructions as applicable):

1. From the Core or Application menu, select Settlement → Settle Daily Batch.
2. For non-touch terminals: use the arrow keys to highlight SETTLE DAILY BATCH, then press OK.
3. If prompted, enter the manager password (default: 1234).
4. The terminal will dial or communicate and print the batch report.

 

Delete an Open Batch

When to Use: Use this function if an open batch will not clear or needs to be removed (e.g., on a Z11 terminal).

1. From the home screen tap the ☰ icon. 
2. Tap APPLICATIONS 
3. Tap CREDIT/DEBIT/EBT 
4. Tap HOST UTILITY 
   1. If prompted input manager password 
5. Tap BATCH FEATURES 
   1. Tap DELETE OPEN BATCH 
      1. Tap YES to delete 
      2. Tap YES again to confirm 

 

Delete batch history

When to Use: Use this option to clear stored batch history for maintenance or space cleanup.

1. Navigate to Host Utility → Batch Features → Delete History.
2. Confirm each prompt:
   1. On touch terminals, tap YES.
   2. On non-touch terminals, press F2 for YES.
3. The terminal deletes the stored history and returns to the Host Utility menu.
   
   

 

1. From the home screen tap the ☰ icon.  
2. Tap APPLICATIONS  
3. Tap CREDIT/DEBIT/EBT  
4. Tap HOST UTILITY   
   1. If prompted input manager password  
5. Tap BATCH FEATURES  
6. Select Batch # 
   1. Using the keypad press the yellow backspace key to clear out the current batch # then using the keypad input the new batch # then press ok. 
7. When asked to confirm Batch Number 
   1. Non-Touch Screen: select F2 for YES or F4 for No. 
   2. Touch Screen: Select YES to set your batch number. Press No to abort the process. 

 

• Dejavoo supports Global Settlement (manage multiple applications to settle together) and Batch Settings where you can configure the batch time and retry behavior. 
• You can configure how many minutes the terminal should retry to close a batch (example: terminal retries every 10 minutes up to configured attempts). To change these settings, go to Settlement → Batch Settings and edit the time/retry options for touch or non-touch models. 

To adjust settings:
Navigate to Settlement → Batch Settings and edit the time and retry options for your terminal model (touch or non-touch).

Contact your processor to confirm that all required entitlements are enabled for your account.

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Reports and Receipt Reprints 

Daily Report 

This Core Menu option provides daily report information for ALL active terminal applications.  The Daily Report prints the transaction #, Card Type, Transaction Type, Last four digits of the Account Number and dollar amount for each transaction that are in the current/open batch, Loyalty, etc.) 

1. Tap the ☰ (three lines) at the bottom of the screen. 
2. Tap Report 
3. Select Daily Report. 
   1. Enter your password when prompted. 
4. Press Ok. 

 

Summary Report  

This Core Menu option provides transaction totals information for ALL active terminal applications.  This Summary Report prints total amounts for each transaction type for all active applications in the current and open batch. 

1. Tap the ☰ (three lines) at the bottom of the screen. 
2. Tap Report 
3. Select Summary Report. 
   1. Enter your password when prompted. 

 

Change Batch Report Type Z Line   

To change the batch report type in the Aura application: 

1. Tap the ☰ (three lines) at the bottom of the screen. 
2. Tap Report 
   1. Enter your password when prompted. 
3. Select Report Generator.  
   1. Choose either Summary or Detailed, based on your reporting needs. 
   2. Select All Payment Types. 
   3. Choose All Transaction Types. 
   4. Set your preferred sorting method (e.g., EDC is commonly selected). 
   5. When prompted with “Save as Custom Report”, select Yes. 
   6. Assign a name to the report if desired or leave it blank. 
4. Press Enter to save. 
5. When prompted with “Save as Default Batch Report”, select Yes. 

This process will update your default batch report configuration in Aura to fit your preferred settings. 

EDC / Custom Reports & Reprints

The Dejavoo Z-Line system supports multiple reporting and reprint options:

• EDC Report
• Detailed Report
• History Report
• Report Generator
• Custom Reports

To access or create these:

1. Navigate to Host Utility → Reports → Report Generator.

2. Create, save, or print your custom report as needed.

Reprints:
Receipts can be reprinted by transaction number or card number through the Reports/Reprint menus.

Resources

Dejavoo Z-Line Manual