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Elavon “RB INV ACCT” Error on Terminal-Based File Builds

Overview

The "RB INV ACCT" message is most often triggered when a discrepancy exists between the terminal's batch and Elavon's batch records—commonly caused by a refund processed on the terminal that Elavon does not receive.

To correct the mismatch, the refund must be removed and re-entered so both systems reconcile properly.

Step-by-Step Resolution

1. Confirm With PAX and Elavon

🛠️ Support Coordination Required

Before making changes to the batch, conference with:

  • PAX Support: 877-859-0099 (Option 1)
  • Elavon Support: 800-725-1243

Both teams can confirm which transactions are missing from their batch records. This ensures the refund in question is the true cause of the error.


 

2. Delete the Refund from the Terminal Batch

  1. Access the batch/transaction menu on the terminal.

  2. Locate the refund transaction that did not reach Elavon.

  3. Delete or void the refund at the terminal level.

  4. Attempt to close the batch again.

If the mismatched refund was the issue, the batch should now close successfully.

3. Re-Enter the Refund

Once the batch closes:

  1. Re-run the refund on the terminal.

  2. Confirm that the transaction appears properly in the batch.

  3. Close the batch again—this should complete without errors.

Re-entering the refund ensures both the terminal and Elavon reflect the correct transaction history.

After removing the problematic refund, closing the batch, re-entering the refund, and closing the batch again, the account should sync correctly with Elavon. The merchant can resume normal processing without further issues.