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How Do I Resolve an Invalid/Incorrect Device Mapping Issue for Valor Devices?

Invalid or incorrect device mapping occurs when a terminal’s serial number is locked on the Valor platform, preventing it from being mapped to a new or existing merchant account.

📌 Related Issues

  • Device fails to activate or register.
  • Error messages indicating "Invalid Mapping" or "Serial Number in Use."
  • Inability to assign device to a merchant in Valor.

🔍 Cause

  • Assigned to another merchant.
  • Not released correctly from a previous mapping.


  1. Search for the serial number in Valor.
  2. Go to https://online.valorpaytech.com/login
    1. Enter your Username and Password

    2. If it's assigned to another merchant, follow the reassignment steps.

  3. If it’s not assigned to any merchant:

    1. Call Valor Support – they must manually unlock it on their end.