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Adding Server Prompts at the Terminal Level on Pax Series

Overview

PAX terminals allow merchants to manage server/clerk prompts directly at the device level. This includes enabling the Clerk/Server ID Prompt and adding or managing operator profiles. The steps below outline how to check prompt settings and maintain operator information on the terminal.

Ensuring the Clerk/Server ID Prompt Is Enabled

  1. Check the File Settings in the terminal or within your file configuration.

  2. If the Clerk/Server ID Prompt is not enabled, turn the setting ON.

  3. Push an update to the terminal.

❗ Important
The terminal must have a closed batch before it can accept the update.

Once enabled and updated, the terminal will prompt for a Clerk/Server ID during transactions.

Adding an Operator on the Terminal

  1. Press FUNC on the terminal keypad.

  2. Select Operator.

  3. When prompted for a password, enter today’s date in 8-digit format (MM/DD/YYYY).

  4. Select Add Operator.

  5. Enter the Operator Name and Operator ID.

  6. Save the changes.

After saving, the terminal updates automatically with the new operator information.

Managing Operators on the Terminal

After entering the password (today’s date in MM/DD/YYYY format), the merchant will see the following options:

Managing Operators on the Terminal

After entering the password (today's date in MM/DD/YYYY format), the merchant will see the following options:

Option Description
View Operator Displays a list of all existing operators.
Add Operator Allows the merchant to create a new operator by entering a Name and ID.
Delete Operator Provides the option to remove an operator from the terminal.

Merchants can use these tools to maintain accurate operator records and ensure proper tracking at the terminal level.