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Connect to Remote Diagnostics | Valor Portal

Connect to a merchant device through Remote Diagnostics in the Valor Portal to view real-time device details, perform key actions (settlement, reboot, financial transaction, app/parameter download), and review logs of the last successful, failed, and attempted transactions.

Step 1: Select Remote Diagnostics on the sidebar menu.

Connect to Remote Diagnostics in Valor Portal- Step 1

Ensure the merchant’s device is connected to Remote Diagnostics in the Valor Portal. Once the connection is established, the device will appear in the Remote Diagnostics section.

Step 2: See a Snapshot of the merchant's device.

Connect to Remote Diagnostics in Valor Portal- Step 2

See a snapshot of the merchant’s device, which includes the following information:

  • Application Version

  • Processor

  • Internet Connection Type

  • Signal Strength

  • Battery Percentage

  • Power Source

  • Serial Number

Select the ellipsis (⋮) on the device snapshot and click Connect to begin a remote diagnostic session.

Remote Diagnostic Functions

Connect to Remote Diagnostics in Valor Portal- Step 3

Once connected, you can perform the following actions directly from the portal:

  • Settlement – Perform a settlement on the current open batch.

  • Reboot – Reboot the device remotely.

  • Financial Transaction – Initiate a transaction.

Note: This is the only stage where the merchant has control of the device. As they perform the transaction, you will see live updates of its progress.

  • App & Parameter Download – Start an application and/or parameter download on the device.

Tip: To perform this action, pause the remote diagnostic session first, then:

    1. Go to Device Management.

    2. Assign the new version or modify the desired parameters.

    3. Resume the remote diagnostic session and start the download.

  • Last Successful Transaction – View a log of the most recent successful transaction.

  • Last Failed Transaction – View a log of the most recent failed transaction.

  • Last Attempted Transaction – View a log of the last transaction attempted on the device.