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Elavon

ISO Portals

Quick links for Envoy ISO teams.

Use for: ISO interface for Reps.
envoy.msppulsepoint.com
Use for: ISO interface for Ops.
mypaymentsinsider.com

 

SECURITY

When Calling into Elavon

You will need to provide the following information:

  • Your first and last name
  • Short Name: MSP0EMIS

You may also be asked for:

  • Josh's birthday: 6/27/76
  • Last 5 digits of DDA for the account
  • Date account was opened (can be found in PulsePoint)

 

CONTACTS

General Assistance

800-819-6019
Main Assistance Line

Use this number for general support, then select the option that best matches your need.

Option 1 — Existing Customer Issues/Requests

PremierServices@elavon.com

For support with current merchant accounts, service requests, and ongoing customer issues.

Option 2 — Status Updates on Submitted Applications

MSPFulSer@elavon.com

Check the status of new merchant applications and fulfillment requests.

Option 3 — Guidance During the Sales Process

PartnerSalesSupport@elavon.com

Get help with pricing, packaging, and sales-process questions for prospective merchants.

PulsePoint Questions or Issues

877-844-0032 | support@fidano.com
Fidano Support

Assistance for PulsePoint platform access, functionality, or troubleshooting.

Escalation — Portfolio Management

seanette.zappel@elavon.com

For escalated Portfolio Management assistance. Please refer to your standard escalation contacts prior to engaging Seanette.

Elavon Partner Contact Guide

Access the full Elavon Partner Contact Guide for detailed contact information, escalation procedures, and support options.

📄 View Contact Guide (PDF)

 

Elavon Application Portal

Submit and manage Elavon merchant applications in Envoy's MSP PulsePoint. You'll be prompted to log in before continuing.

Open Elavon Application
Tip: Bookmark the page after logging in for quicker access.

ACCOUNT MAINTENANCE

 

REQUESTING A TEAR SHEET / TID

Retail Builds

  • EDC Method: Host
  • Auto Close: Terminal

⚠️ ALWAYS ask Premier to repeat back the configuration to confirm accuracy.

Restaurant Builds

  • EDC Method: Terminal
  • Auto Close: Terminal

⚠️ ALWAYS ask Premier to repeat back the configuration to confirm accuracy.

Documentation & CRM Notes

ALWAYS add a note on the account in HubSpot for reference, including the request date/time, who confirmed settings at Premier, and the confirmed configuration.

 

FULL CARD NUMBER REQUEST

Request Process

Elavon Direct

The merchant must call Elavon directly to request the full card number.

📞 800-725-1243

Note:
For now, if a merchant needs a full card number they have to call Elavon themselves.

If average ticket is $5k or higher, invoices or statements will be required for submission with the application in order to prevent being held by Risk for this reason.

Cutoff Timeframes for Pricing Changes

Review the official Elavon Fees and Rates Update Cut-off Timeline to ensure your request meets processing deadlines.

📄 View Cutoff Timeline (PDF)

 

ELAVON PCI DOCUMENTATION