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VL100 | VL110 Connect Your Device to Internet

Learn how to connect your VL100 and VL110 terminals to the internet using Ethernet, Dial, Wi-Fi, or GPRS. Follow the correct method for your device type to ensure a stable connection before processing transactions.

VL100 Connection Methods

Method 1: Ethernet (LAN)

  1. Flip the device so the bottom is facing up.

  2. Power off the device before connecting any cables.

  3. Plug the Ethernet cable into the port labeled LAN.

  4. Power the device back on.

  5. On the home screen, tap the Connection icon to confirm your connection.

Method 2: Dial (Phone Line)

  1. Flip the device so the bottom is facing up.

  2. Power off the device.

  3. Plug in the phone line to the port labeled with a Phone icon.

  4. Power the device back on.

  5. When prompted for WiFi, select Cancel.

  6. When prompted for the Dial setting, select Cancel again to return to the home screen and begin transacting.

Method 3: WiFi

  1. Power on the device.

  2. When prompted, select Yes, Connect.

  3. Choose your SSID (network name) from the list.

  4. Enter the WiFi password and tap the Green OK button.

  5. To switch from another connection type to WiFi, tap the Connection icon at the top of the screen and select WiFi.

    • If connecting for the first time, follow the steps above.

    • Otherwise, your device will connect automatically.

 

VL110 Connection Methods

Method 1: SIM Card (GPRS)

  1. Flip the device so the bottom is facing up.

  2. Insert the SIM card into the slot on the bottom right.

  3. Replace the cover and turn the device upright.

  4. Tap the Connection icon at the top of the touch screen.

  5. Select GPRS to connect via the SIM card network.

Method 2: WiFi

  1. When prompted, select Yes, Connect.

  2. Choose your SSID (network name).

  3. Enter the WiFi password.

  4. Press the OK button on the keypad to conEnect.

Errors & Troubleshooting

Ethernet & TCP POS Error Codes table with search and sorting
POS Error Codes Related to the device types Response Message Comments - for the Error code
14201XX VL100 / VL110 Ethernet Invalid Parameter Wired network connectivity issue. Verify the POS IP address. The port or cable may be at fault—unplug and replug the cable at the POS and the other end. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114202XX VL100 / VL110 Ethernet Open Failed Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114203XX VL100 / VL110 Ethernet Not Connected Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114204XX VL100 / VL110 Ethernet Timeout Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114205XX VL100 / VL110 Ethernet Buffer Error Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114206XX VL100 / VL110 Ethernet Command Invalid Response Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114207XX VL100 / VL110 Ethernet Command Failed Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114209XX VL100 / VL110 Ethernet Not Supported Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
11420AXX VL100 / VL110 Ethernet Not Data Mode Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
11420CXX VL100 / VL110 Ethernet Already Open Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
11420DXX VL100 / VL110 Ethernet Hardware Error Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114214XX VL100 / VL110 Ethernet DNS Invalid Format Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114215XX VL100 / VL110 Ethernet DNS Server Failed Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114216XX VL100 / VL110 Ethernet DNS Issue Wired network connectivity issue. Verify the POS IP, DNS settings, and cabling. Unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114217XX VL100 / VL110 Ethernet DNS Issue Wired network connectivity issue. Verify the POS IP, DNS settings, and cabling. Unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114218XX VL100 / VL110 Ethernet DNS Server Refused Wired network connectivity issue. Verify DNS configuration and cabling. Unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114219XX VL100 / VL110 Ethernet Error Wired network connectivity issue. Verify the POS IP address. Check port/cable—unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
114226XX VL100 / VL110 Ethernet is Disabled Wired network connectivity issue. Ensure Ethernet is enabled on the POS. Verify IP settings and cabling; unplug and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
120001XX VL100 / VL110 Connection To Server Failed Wired connectivity/server issue. Verify IP settings. Check port/cable and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
120002XX VL100 / VL110 Sending Failed Wired connectivity/server issue. Verify IP settings. Check port/cable and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
120003XX VL100 / VL110 Receiving Failed Wired connectivity/server issue. Verify IP settings. Check port/cable and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
120004XX VL100 / VL110 Socket Close Failed Wired connectivity/server issue. Verify IP settings. Check port/cable and replug both ends. If unresolved, restart the POS. If the problem persists, escalate to support@valorpaytech.com.
12XXXXXX VL100 / VL110 TCP Error Server connectivity issue. Check if PROD Valor connectivity works from other terminals/locations. If it does, reconnect the GPRS/Wi-Fi connectivity and try again. If the problem persists, escalate to support@valorpaytech.com.