PAX A920 Retail/Restaurant QRG (EPI)

CREDIT CARD SALE

Enter the amount, then press CONFIRM to open the payment screen.
Tap, insert, swipe, or manually enter the card number.
If required, the customer enters their PIN. The screen will then display an approval or decline.
If the sale runs as credit by default, the device will prompt for a signature and print the receipt.

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MANUAL CREDIT CARD SALE

Enter the amount, then press CONFIRM.
Enter the card number, then press CONFIRM.
Enter the expiration date, then press CONFIRM.
Enter the ZIP code of the billing address, then press CONFIRM.
Enter the CVV2 code, then press CONFIRM. If unavailable, press CONFIRM to skip.
If you skipped the CVV2 step, select the appropriate reason.
Once the customer signs on screen, press CONFIRM.
The screen displays "Tear Slip?" Choose OK or Cancel to print a customer receipt. Tip: Press Cancel to bypass.

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DEBIT SALE

Press Debit EDC, then select SALE.
Enter the amount, then press CONFIRM.
Insert the chip card into the reader.
Customer enters PIN and presses CONFIRM to finalize.

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EBT SALE

Press EBT, then select SALE.
Enter the amount, then press CONFIRM.
Select Food Stamp, Cash Benefit, or Voucher.
Customer enters PIN and presses CONFIRM to finalize.

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VOID SALE

Press V/SALE, enter the Transaction Number, then press CONFIRM.
Review the original sale details. Press CONFIRM to initiate the void.
The void processes and the terminal prints a receipt.
Prompt displays "Tear Slip?" Choose OK or Cancel to print a customer receipt. Tip: Press Cancel to bypass.

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REFUND

Press RETURN and enter the Manager Password (see Important Notes).
Enter the refund amount, then press CONFIRM.
Tap, insert, swipe, or manually enter the account number and press CONFIRM.
Enter the expiration date, then press CONFIRM.
The terminal prints a receipt and processes the refund.
Prompt displays "Tear Slip?" Choose OK or Cancel. Tip: Press Cancel to bypass.

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PRE-AUTH

Select AUTH on the main CREDIT screen.
Enter the authorization amount, then press CONFIRM.
Enter the card number, then press CONFIRM.
Enter the expiration date, then press CONFIRM.
Enter the CVV if provided; otherwise press CONFIRM to bypass.
Prompt displays "Tear Slip?" Choose OK or Cancel. Tip: Press Cancel to bypass.

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FORCED SALE

Select FORCED on the main CREDIT screen.
Input the Pre-Auth amount, then press CONFIRM.
Enter the card number, then press CONFIRM.
Enter the expiration date, then press CONFIRM.
Enter the provided AUTH Code, then press CONFIRM.
Prompt displays "Tear Slip?" Choose OK or Cancel. Tip: Press Cancel to bypass.

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REPRINT

Press FUNC, then select REPRINT.
Select PRINT LAST, PRINT DETAIL, or PRINT ANY to reprint a receipt.

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SETTLEMENT

Press FUNC, then select BATCH.
Select BATCH CLOSE, then BATCH ALL.
If prompted with Close W/Untipped, press OK.
When the batch closes, the terminal prints a transaction report.

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TIP ADJUST

Press FUNC, then select TIP MENU. Commonly choose By Transaction No. (other options: Scroll Untipped, By Invoice No., By Card No., By Operator ID (Server), By Trans. No.).
Select a search mode.
Follow prompts and enter required info, then press CONFIRM.
When transaction details appear, select the sale and press ADJUST.
Enter the tip amount and press CONFIRM. The screen displays "Adjusted Complete" when done.

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REPORTS

From the FUNC screen, select REPORTS and enter the Manager Password (see Important Notes).
Select the report type:
- History Report: Search by date range, then press PRINT.
- Tip Report: Sort by Server, Payment Type, or Card Type, then press PRINT.
- Default Report: Prints the default condensed report of all sales.
- Current Report: Choose the format to set as Default Report — Condensed, Short, Journal (detailed), or Totals Only — then press PRINT.

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REDEEM GIFT CARD

Select EPIGIFT on the main screen, then press REDEEM.
Enter the sale amount, then press CONFIRM.
Swipe or manually enter the gift card number, then press CONFIRM.

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ACTIVATE GIFT CARD

Select EPIGIFT on the main screen, then press ACTIVATE.
Enter the amount, then press CONFIRM.
Swipe or manually enter the gift card number, then press CONFIRM.

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ADD VALUE TO A GIFT CARD

Select EPIGIFT on the main screen, then press ADD VALUE.
Enter the amount to add, then press CONFIRM.
Swipe or manually enter the gift card number, then press CONFIRM.

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VOID A GIFT CARD TRANSACTION

Select EPIGIFT on the main screen, then press VOID.
Enter the original transaction number from the receipt and press CONFIRM.
Review the transaction detail. If correct, press CONFIRM.

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GIFT CARD BALANCE INQUIRY

Select EPIGIFT on the main screen, then press BALANCE INQ.
Swipe or manually enter the gift card number, then press CONFIRM.
When the balance displays, press OK to finalize and print receipts.

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ADD TIP TO GIFT CARD

Enter the original transaction number and press CONFIRM.
Review the transaction detail. If correct, press CONFIRM.
Enter the tip amount and press CONFIRM.

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GIFT CARD BALANCE TRANSFER

Enter the amount to transfer.
Swipe or manually enter the gift card number to transfer from, then press CONFIRM.
Swipe or manually enter the gift card number to transfer to.

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DEACTIVATE GIFT CARD

Select EPIGIFT on the main screen, then press DEACTIVATE.
When prompted "Card will be deactivated. Are you sure?" press OK to continue.
Swipe or manually enter the gift card number, then press CONFIRM.
The screen displays "Deactivation successful" and prints receipts.

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IMPORTANT NOTES

Manager Password is the current date in MMDDYYYY format. Example: January 1, 2021 → 01012021.
Main Terminal Access: On startup, select the OMAHA EPI application on the PAX A920.

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Additional Resources

Note: Looking to better understand the PAX A920 and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your merchants or reviewing offline to see how the PAX A920 can streamline your payment processing experience.