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Fix an Authentication Error when Connecting a Valor Terminal to Wi-Fi?

When attempting to connect a Valor terminal to a Wi-Fi network, an “Authentication Error” may appear. This typically occurs when the Wi-Fi password entered is incorrect.

  1. Access the Utility Menu
    1. From the main screen, navigate to the three lines [≡] at the bottom of the screen.
    2. Press the 🡇 down arrow until you reach Utility, then select it.
    3. When prompted, enter the password (last 4 digits of the EPI shown on the terminal’s screen).
  2. Navigate to Wi-Fi Settings
    1. Select the appropriate Wi-Fi network.
    2. Tap Forget Network if it was previously saved.
    3. Reconnect to the network by entering the correct password.

    4. Ensure the password is entered exactly, paying attention to:

      1. Upper/lowercase letters

      2. Numbers and symbols

  3. Once connected, confirm the 📶 Wi-Fi signal strength is stable.

💡 Tips

  • If multiple failed attempts occur, reboot the terminal and router before retrying.
  • Ensure the router uses WPA2 or WPA3 encryption, which Valor terminals support.
  • Avoid public or unsecured networks, as they may not allow stable terminal connections.