Connect or Forget Wi-Fi on Valor VL Series?
This guide provides step-by-step instructions for connecting a Valor VL Series terminal to a Wi-Fi network or forgetting a previously connected network.
1. Access the Utility Menu
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From the main screen, navigate to the three lines [≡] at the bottom of the screen.
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Press the 🡇 down arrow until you reach Utility, then select it.
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When prompted, enter the password (last 4 digits of the EPI shown on the terminal’s screen).
2. Navigate to Wi-Fi Settings
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Select Comm Config.
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Select Config.
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Then select Comm Config again.
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Choose Wi-Fi from the options.
3. Connect to a Wi-Fi Network
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The terminal will automatically scan for available SSIDs.
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Select your desired network from the list.
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Enter the Wi-Fi password using the on-screen keyboard:
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Use multi-tap input or T9 (like older cell phones) to type letters.
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To enter special characters, repeatedly press the 0 key until the desired character appears.
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Once the password is entered, select Connect.
Configure Status IP
1. Select the Favorites (★) button followed by 7. Comm Config.
2. Select 2. Comm Config followed by WIFI or Ethernet.
3. Select yourWIFI SSID followed by 2.Configure
4. Select 3. Set IP to update your IP Address.
Valor VL Series – Alpha Character Entry Reference (Multi-Tap Input)
Use the number keys to cycle through letters and characters. Press the same key multiple times to get the desired letter. For example, press 2 three times to enter the letter C.
| Key | Characters (in order) |
|---|---|
| 1 | . , ? ! ' " 1 |
| 2 | A B C 2 |
| 3 | D E F 3 |
| 4 | G H I 4 |
| 5 | J K L 5 |
| 6 | M N O 6 |
| 7 | P Q R S 7 |
| 8 | T U V 8 |
| 9 | W X Y Z 9 |
| 0 | Space 0, Special Characters* |
| * | Toggle between upper/lower case (if supported) |
| # | Confirm / Enter / Move cursor (varies by context) |
* Press the 0 key repeatedly to cycle through special characters such as @, _, -, :, /, &, *, +, =, (, ), %, $, and #.
To Forget a Wi-Fi Network
Follow the same steps listed above.
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When selecting the network, choose Forget instead of Connect.
Wi-Fi Error Messages
| POS Error Codes ⇅ | Related to the device types ⇅ | Response Message ⇅ | Comments - for the Error code ⇅ |
|---|---|---|---|
| 016665XX | VL100 / VL110 | Transaction Canceled | The user has cancelled the transaction. Please do the transaction again. |
| 016666XX | VL100 / VL110 | Transaction Timeout | This error is due to the timeout in the current screen. Please retry the transaction. If any key is not working or input is not taken by the POS machine this could be a machine issue. Try rebooting the device and, if the same error is seen, hardware may need to be changed—contact the ISO. |
| 016667XX | VL100 / VL110 | Invalid Password | The password entered is invalid—ask the user to enter the valid password. For password related queries contact support@valorpaytech.com. If any key is not working or input is not taken by the POS machine this could be a machine issue. Try rebooting; if the error persists, hardware may need to be changed—contact the ISO. |
| 016668XX | VL100 / VL110 | Invalid IP Address Please Try Again! | This could also be an issue in the Valor network; try from other machines/locations. If the issue is only in one location it may be a local network issue—try switching WIFI ⇄ GPRS. If Valor network is down contact support@valorpaytech.com. If the issue is only with one device the POS could be the problem; reboot the device. If an individual machine is the problem, escalate to the ISO. |
| 016669XX | VL100 / VL110 | Invalid Amount | Please enter a valid amount. If any query regarding password please escalate to support@valorpaytech.com. |
| 016670XX | VL100 / VL110 | Invalid PIN | Please ask user to enter a valid PIN. If the problem persists even with a valid PIN, escalate to support@valorpaytech.com. |
| 094301XX | VL100 / VL110 | Connection Failed Invalid SSID Parameters | Wi-Fi scan issue. Restart the POS and check if Wi-Fi is automatically selected. If not, remove and reconfigure Wi-Fi on the terminal. Also verify the Wi-Fi has internet. If unresolved, device may be the problem—contact support@valorpaytech.com. |
| 094302XX | VL100 / VL110 | Connection Failed Invalid SSID Configuration | Wi-Fi scan issue. Restart POS and verify auto-selection of Wi-Fi. If not, remove and reconfigure Wi-Fi (password/configuration). Check internet connectivity. If unresolved, contact support@valorpaytech.com. |
| 094303XX | VL100 / VL110 | WiFi Not Open Try Again Later | Wi-Fi scan issue. Rescan Wi-Fi from POS. Check whether other devices can connect; if not, restart the router. If others connect normally, restart the POS. If the problem persists, contact support@valorpaytech.com. |
| 094304XX | VL100 / VL110 | WiFi Not Open Try Again Later | Wi-Fi scan issue. Rescan Wi-Fi from POS. Check other devices; restart router if needed. If others connect, restart the POS. If unresolved, contact support@valorpaytech.com. |
| 094305XX | VL100 / VL110 | WiFi issue Try Again Later | Wi-Fi scan issue. Rescan Wi-Fi from POS; verify other devices; restart router if needed; restart POS. If it persists, contact support@valorpaytech.com. |
| 094307XX | VL100 / VL110 | WiFi issue Try Again Later | Wi-Fi scan issue. Rescan Wi-Fi from POS; verify other devices; restart router if needed; restart POS. If it persists, contact support@valorpaytech.com. |
| 096002XX | VL100 / VL110 | WiFi Connection Timeout Try Again Later | Wi-Fi scan/connection timeout. Rescan Wi-Fi; verify other devices; restart router; restart POS. If persistent, contact support@valorpaytech.com. |
| 096003XX | VL100 / VL110 | WiFi Connection Canceled Try Again Later | Wi-Fi scan/connection canceled. Rescan Wi-Fi; verify other devices; restart router; restart POS. If persistent, contact support@valorpaytech.com. |
| 096004XX | VL100 / VL110 | WiFi Scan Failed Try Again Later | Wi-Fi scan failed. Rescan; verify other devices; restart router; restart POS. If persistent, contact support@valorpaytech.com. |
| 096005XX | VL100 / VL110 | WiFi Connect Failed Try Again Later | Wi-Fi connect failed. Rescan; verify other devices; restart router; restart POS. If persistent, contact support@valorpaytech.com. |
| 096006XX | VL100 / VL110 | WiFi Auth Failed Try Again Later | Authentication problem—check Wi-Fi password. Restart POS and verify Wi-Fi auto-selection; if needed, remove and reconfigure Wi-Fi. Confirm internet connectivity. If unresolved, contact support@valorpaytech.com. |
| 09XXXXXX | VL100 / VL110 | WiFi Issue Try Again Later | General Wi-Fi scan/connection issue. Rescan Wi-Fi; verify other devices; restart router; restart POS. If the problem persists, contact support@valorpaytech.com. |