Manually configure APN on Cellular VL500

This article provides step-by-step instructions for configuring APN settings on the terminal.

Configure APN Settings

Select the Menu button (☰), then choose Settings⚙️.
Tap SIM Config, followed by Cellular Networks 📶.
Select Access Point Names.
Tap the + button to add a new APN, then select the Vertical Ellipsis (⋮) and choose Save to complete the setup.

Troubleshooting APN Issues

Step	Action	Details / Instructions
Verify Network Connection	Check SIM and signal strength	Ensure an active SIM card is installed. Verify signal strength on the display. Move to an area with better reception or restart the terminal if no signal is present.
Confirm Correct APN Settings	Review APN configuration	Go to Menu (☰) → Settings → SIM Config → Cellular Networks → Access Point Names. Verify that APN values match those from your SIM carrier or payment processor. Edit or re-enter the correct APN and tap Save.
Restart the Terminal	Apply APN changes	After saving changes, power off and restart the terminal to apply the new settings.
Test Connectivity	Confirm communication	Perform a test transaction or network diagnostic. If issues persist, switch between cellular data and Wi-Fi (if available).
Reinsert or Replace SIM Card	Rule out SIM issues	Power off the terminal and remove the SIM card. Reinsert it securely and restart the terminal. If the issue continues, test with a known working SIM card.

Contact Support

Agents seeking assistance

If issues persist, contact Envoy Support at 1 (888) 588-5484 for further assistance.
Provide the Terminal ID or Merchant ID and any error messages to expedite troubleshooting.