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Dejavoo Z8 EMV Restaurant QRG

                                                     Dejavoo Z8                                                           

Dejavoo Z8 Terminal image
IMPORTANT: When the device is idle, it will display Credit and Sale. To change transaction type, press the ← key until the preferred transaction type appears. To change payment type, use the ↑ arrow keys to select between the payment types. In addition to the payment options, you can access the Services Menu with the F1 key.
CREDIT CARD SALE
  1. Enter the Sale Amount and press Ok.
  2. Enter Server # and press Ok. Conditional on the terminal's configuration.
  3. If configured, terminal will prompt to Select or Enter Tip amount.
  4. If prompted, confirm the Sale Amount by pressing F2 (YES) or F4 (CANCEL). Conditional on the terminal's configuration.
  5. Tap (contactless only) or insert chip card.
  6. The transaction is processed. Sales receipt will print with details of the transaction.
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DEBIT SALE
  1. Use the ↓ arrow key to highlight Debit on your terminal home screen and press Ok.
  2. Press Ok key to select Sale.
  3. Enter the Sale Amount and press Ok.
  4. Enter Server # and press Ok. Conditional on the terminal's configuration.
  5. If configured, terminal will prompt to Select or Enter Tip amount.
  6. Tap (contactless only), swipe or insert chip card.
  7. If prompted, confirm the Sale Amount by pressing F2 (YES) or F4 (CANCEL). Conditional on the terminal's configuration.
  8. Cardholder enters PIN on terminal or PIN Pad and presses Ok.
  9. The transaction is processed. Sales receipt will print with details of the transaction.
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MANUALLY ENTERED CREDIT SALE
  1. Enter the Sale Amount and press Ok.
  2. Enter Server # and press Ok. Conditional on the terminal's configuration.
  3. If configured, terminal will prompt to Select or Enter Tip amount.
  4. Prompt to insert card appears, press Ok.
  5. Manually enter Card #.
  6. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal's configuration.
  7. The transaction is processed. Sales receipts will print with details of the transaction.
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CREDIT CARD RETURN
  1. Press the ← key until Return appears.
  2. Enter the Return Amount and press Ok.
  3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).
  4. If prompted, enter Manager Password. (1234 default)
  5. Tap (contactless only), insert, swipe or manually enter card number.
  6. The transaction is processed. Return receipt will print with details of the transaction.
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VOID BY TRANSACTION NUMBER
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Favorites and press Ok.
  3. Use the ↑ arrow keys to highlight Void CR/DB Trans and press Ok.
  4. Use the ↑ arrow keys to select By Transaction # and press Ok.
  5. Enter Transaction # to be voided and press Ok.
  6. If prompted, confirm the Void Amount by pressing F2 (YES) or F4 (CANCEL). Conditional on the terminal's configuration.
  7. If prompted, enter Manager Password. (1234 default)
  8. The void is processed. Void receipt will print with details of the transaction.
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REPRINT RECEIPT
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Favorites and press Ok.
  3. Use the ↑ arrow keys to highlight Reprint CR/DB Receipt and press Ok.
  4. If prompted, enter Manager Password. (1234 default)
  5. Use the ↑ arrow keys to highlight desired option (Last, By Transaction # or By Card Number) and press Ok.
  6. Transaction receipt prints.
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CALL ME FEATURE (MUST BE ENABLED)
  1. Press the F1 key.
  2. Use the ↑ arrow keys to highlight Managed Services and press Ok.
  3. Use the ↑ arrow keys to highlight Call Me and press Ok.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
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EDIT TIPS BY TRANSACTION NUMBER
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Favorites and press Ok.
  3. Use the ↑ arrow keys to highlight Edit Tip and press Ok.
  4. If prompted, enter Manager Password. (1234 default)
  5. Use the ↑ arrow keys to select By Transaction # and press Ok.
  6. Transaction amount appears, enter Tip Amount and press Ok.
  7. If prompted, confirm the Tip Amount by pressing F2 (YES) or F4 (CANCEL). Conditional on the terminal's configuration.
  8. Repeat steps 5 and 6 as needed.
  9. Press the key ❌ after all desired tips have been adjusted.
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TURN SERVER PROMPT ON/OFF
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Core and press Ok.
  3. Use the ↑ arrow keys to highlight Applications and press Ok.
  4. Use the ↑ arrow keys to highlight CREDIT/DEBIT/EBT and press Ok.
  5. Use the ↑ arrow keys to highlight Setup and press Ok.
  6. If prompted, enter Manager Password. (1234 default)
  7. Use the ↑ arrow keys to highlight Trans Prompts and press Ok.
  8. Press Ok to select Clerks.
  9. Press Ok to select Prompt.
  10. Use the ↑ arrow keys to highlight desired option and press Ok.
  11. To return to the home screen press the key ❌ 3 times.
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SETTLE DAILY BATCH
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Settlement and press Ok.
  3. Use the ↑ arrow keys to highlight Settle Daily Batch and press Ok.
  4. If prompted, enter Manager Password. (1234 default)
  5. Terminal communicates with the host.
  6. Settlement Report prints.
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PRINTING REPORTS
  1. Press F1 to access the Services menu.
  2. Use the ↑ arrow keys to highlight Reports and press Ok.
  3. Use the ↑ arrow keys to highlight desired report type (Daily Report or Summary Report) and press Ok.
  4. If prompted, enter Manager Password. (1234 default)
  5. Report prints.
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POWER CYCLE TERMINAL
  1. Press and hold the OK key on the keyboard and release once terminal starts to reboot.
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WIRELESS ICONS
  • Wi-Fi icon will blink when not connected. It will remain static when connected successfully.
  • Battery charge indicator.
  • SIM status indicator.
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Downloadable References

Note: Looking to better understand the Dejavoo Z Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo Z Line can streamline your payment processing experience.