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Dejavoo Z11 EMV Retail with True Cash Discount QRG

                                                     Dejavoo Z11                                                           

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CREDIT CARD SALE
  1. Enter the Sale Amount and press Ok.
  2. The default transaction will be Sale.
  3. Choose payment type as Card. Select the card type as Credit or Debit. For PIN-based transactions, choose Debit.
  4. When prompted, tap or insert the card. For PIN-based transactions, enter PIN number on prompt.
  5. Transaction will be processed. Sales receipt will print with details of the transaction.
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CREDIT CARD RETURN
  1. Enter the Return Amount and press Ok.
  2. The default transaction will be Sale. Tap on the > at the top of the screen to select Return.
  3. Choose payment type as Card. Select the card type as Credit or Debit. For PIN-based transactions, choose Debit.
  4. Confirm the return amount by tapping Yes or Cancel.
  5. If prompted, enter Manager Password. (1234 default)
  6. When prompted, tap, insert or manually enter the card number. For PIN-based transactions, enter PIN number on prompt.
  7. Transaction will be processed. Return receipt will print with details of the transaction.
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MANUALLY ENTERED SALE
  1. Enter the Sale Amount and press Ok.
  2. The default transaction will be Sale.
  3. Choose payment type as Card. Select Credit or Debit. For PIN-based transactions, choose Debit.
  4. When the prompt to insert card appears, press Ok.
  5. Manually enter Card #.
  6. Follow CNP prompts (exp. date, ZIP code, etc). Conditional on the terminal's configuration.
  7. Transaction will be processed. Sales receipt will print with details of the transaction.
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VOID BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, enter Manager Password. (1234 default)
  4. Tap By Transaction #.
  5. Enter Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  8. If prompted, enter Manager Password. (1234 default)
  9. The void is processed. Void receipt will print with details of the transaction.
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REPRINT RECEIPT
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Manager Password. (1234 default)
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
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CALL ME FEATURE (MUST BE ENABLED)
  1. Tap the 📞 icon.
  2. If prompted, enter Manager Password. (1234 default)
  3. Tap Call Me, under the support menu.
  4. The terminal sends a notification to the help desk and you will receive a callback from a representative with assistance.
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SETTLE DAILY BATCH
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, enter Manager Password. (1234 default)
  4. Terminal communicates with the host.
  5. Settlement Report prints.
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PRINTING REPORTS
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap on Reports.
  3. Tap desired report type (Daily Report or Summary Report).
  4. If prompted, enter Manager Password. (1234 default)
  5. Report prints.
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TURN SERVER PROMPT ON/OFF
  1. Tap the ☰ icon to access the Services menu.
  2. Tap Applications.
  3. Tap Credit/Debit/EBT.
  4. Tap Setup.
  5. If prompted, enter Manager Password. (1234 default)
  6. Tap Trans Prompts.
  7. Tap Clerks.
  8. Tap Prompt.
  9. Tap to select desired option and press Ok.
  10. To return to the home screen press the red X key 2 times.
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TERMINAL POWER OPTIONS
  • Powering on (Z9 only): Press OK key to turn on terminal.
  • Powering off (Z9 only): Tap the ☰ icon to access the Services menu. Tap on Power Off to turn off terminal.
  • To power cycle all terminals: Press and hold the OK key on the keyboard and release once terminal starts to reboot.
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WIRELESS ICONS (Wi-Fi ENABLED UNITS)
  • Wi-Fi icon will blink when not connected. It will remain static when connected successfully.
  • Battery charge indicator.
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MOBILE UNITS ONLY
  • GPRS signal strength indicator (the more bars, the better your signal GPRS).
  • Battery strength indicator.
  • SIM indicates issue with SIM card (GPRS).
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Downloadable References

Note: Looking to better understand the Dejavoo Z Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo Z Line can streamline your payment processing experience.