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Dejavoo Z11 EMV Retail QRG

                                                     Dejavoo Z11                                                           

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CREDIT CARD SALE
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. Tap (contactless only) or insert chip card.
  5. The transaction is processed. Sales receipts will print with details of the transaction.
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DEBIT SALE
  1. Tap on the Debit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. Tap (contactless only), swipe or insert chip card.
  5. Cardholder enters PIN on terminal or PIN Pad and presses Ok.
  6. The transaction is processed. Sales receipts will print with details of the transaction.
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CREDIT CARD RETURN
  1. Tap on the Credit icon.
  2. Tap on the Return icon.
  3. Enter the Return Amount and press Ok.
  4. If prompted, confirm the return amount by tapping Yes or Cancel. Conditional on the terminal's configuration.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap (contactless only), swipe, insert chip card or manually enter card number.
  7. The transaction is processed. Return receipts will print with details of the transaction.
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MANUALLY ENTERED CREDIT SALE
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. When the prompt to insert card appears, press Ok.
  5. Manually enter Card #.
  6. Follow the CNP prompts (enter exp. date, ZIP code, etc). Conditional on the terminal's configuration.
  7. The transaction is processed. Sales receipt will print with details of the transaction.
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VOID CREDIT TRANSACTION
  1. Tap on the Credit icon.
  2. Tap on the Void icon.
  3. Enter the Void Amount and press Ok.
  4. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap (contactless only) or insert chip card.
  7. The transaction is processed. Void receipt will print with details of the transaction.
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VOID CREDIT BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Enter Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  8. If prompted, enter Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
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REPRINT RECEIPT
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
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CALL ME FEATURE (MUST BE ENABLED)
  1. Tap the 📞 icon.
  2. If prompted, enter Manager Password (1234 default).
  3. Tap Call Me.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
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TURN CLERK PROMPT ON/OFF
  1. Tap the ☰ icon to access the Services menu.
  2. Tap Applications.
  3. Tap DVCREDITAPP.
  4. Tap Setup.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap Trans Prompts.
  7. Tap Clerks.
  8. Tap Prompt.
  9. Tap to select desired option.
  10. To return to the home screen press the red X key 2 times.
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SETTLE DAILY BATCH
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, enter Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement Report prints.
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PRINTING REPORTS
  1. Tap the ☰ icon to access the Services menu.
  2. Tap on Report.
  3. Tap desired report type (Daily Report or Summary Report).
  4. If prompted, enter Manager Password (1234 default).
  5. Report prints.
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TERMINAL POWER OPTIONS
  • Powering on (Z9 only): Press OK key to turn on terminal.
  • Powering off (Z9 only): Tap the ☰ icon to access the Favorites menu, then tap Power Off to turn off terminal.
  • To power cycle all terminals: Press and hold the OK key on the keyboard and release once terminal starts to reboot.
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WIRELESS ICONS (Wi-Fi enabled units)
  • Wi-Fi icon will blink when not connected. It will remain static when connected successfully.
  • Battery charge indicator.
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MOBILE UNITS ONLY
  • GPRS signal strength indicator (more bars = better signal).
  • Battery strength indicator.
  • SIM indicates issue with SIM card (GPRS).
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Downloadable References

Note: Looking to better understand the Dejavoo Z Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo Z Line can streamline your payment processing experience.