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Dejavoo Z11 EMV Restaurant with True Cash Discount QRG

                                                     Dejavoo Z11                                                           

dejaz11
CREDIT CARD SALE
  1. Enter the Sale Amount and press Ok.
  2. The default transaction will be Sale.
  3. Choose payment type as Card.
  4. Enter Server # and press Ok. Conditional on the terminal's configuration.
  5. Select the card type as Credit or Debit. For PIN-based transactions, choose Debit.
  6. If configured, terminal will prompt to Select or Input Tip amount.
  7. When prompted, tap or insert the card. For PIN-based transactions, enter PIN number on prompt.
  8. Transaction will be processed. Sales receipt will print with details of the transaction.
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CREDIT CARD RETURN
  1. Enter the Return Amount and press Ok.
  2. The default transaction will be Sale. Tap on the > at the top of the screen to select Return.
  3. Choose payment type as Card. Select the card type as Credit or Debit. For PIN-based transactions, choose Debit.
  4. Confirm the amount of the Return.
  5. If prompted, enter Manager Password (1234 default).
  6. When prompted, tap, insert or manually enter the card number. For PIN-based transactions, enter PIN number on prompt.
  7. Transaction will be processed. Return receipt will print with details of the transaction.
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MANUALLY ENTERED SALE
  1. Enter the Sale Amount and press Ok.
  2. The default transaction will be Sale.
  3. Choose payment type as Card.
  4. Enter Server # and press Ok. Conditional on the terminal's configuration.
  5. Select the card type as Credit or Debit. For PIN-based transactions, choose Debit.
  6. If configured, terminal will prompt to Select or Enter Tip amount.
  7. When the prompt to insert card appears, press Ok.
  8. Manually enter Card #.
  9. Follow the CNP prompts (enter exp. date, ZIP code, etc). Conditional on the terminal's configuration.
  10. Transaction will be processed. Sales receipt will print with details of the transaction.
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VOID BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Enter Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  8. If prompted, enter Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
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REPRINT RECEIPT
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
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CALL ME FEATURE (MUST BE ENABLED)
  1. Tap the 📞 icon.
  2. If prompted, enter Manager Password (1234 default).
  3. Tap Call Me, under the support menu.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
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EDIT TIPS BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Edit Tip.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap All.
  5. Tap Transaction #.
  6. Transaction amount appears; enter Tip Amount and press Ok.
  7. If prompted, confirm the tip amount by tapping Yes or No. Conditional on the terminal's configuration.
  8. Repeat steps 5 and 6 as needed.
  9. Press the red X key after all desired tips have been adjusted.
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SETTLE DAILY BATCH
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, enter Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement Report prints.
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PRINTING REPORTS
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap on Report.
  3. Tap desired report type (Daily Report or Summary Report).
  4. If prompted, enter Manager Password (1234 default).
  5. Report prints.
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TURN SERVER PROMPT ON/OFF
  1. Tap the ☰ icon to access the Services menu.
  2. Tap Applications.
  3. Tap Credit/Debit/EBT.
  4. Tap Setup.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap Trans Prompts.
  7. Tap Clerks.
  8. Tap Prompt.
  9. Tap to select desired option and press Ok.
  10. To return to the home screen press the red X key 2 times.
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TERMINAL POWER OPTIONS
  • Powering on: Press the OK key to turn on terminal.
  • Powering off: Tap the ☰ icon to access the Services menu, then tap Power Off.
  • To power cycle all terminals: Press and hold the OK key on the keyboard and release once the terminal starts to reboot.
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WIRELESS ICONS (Wi-Fi enabled units)
  • Wi-Fi icon will blink when not connected. It will remain static when connected successfully.
  • Battery strength indicator.
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MOBILE UNITS ONLY
  • GPRS signal strength indicator (more bars = better signal).
  • Battery strength indicator.
  • SIM indicates issue with SIM card (GPRS).
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Downloadable References

Note: Looking to better understand the Dejavoo Z Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo Z Line can streamline your payment processing experience.