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Dejavoo QD EMV Restaurant QRG

Dejavoo QD2                                                              Dejavoo QD4

QD2_Updated_BlackScreen_dual-768x675

 

 QD4_Updated_BlackScreen_dual-768x622

 
ICON LEGEND
  • ⭐Access to the Favorites menu
  • ☰Access to the Core menu
  • 📞Call Me feature
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CREDIT CARD SALE
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter Server ID # and press Ok. Conditional on the terminal's configuration.
  4. Enter the Sale Amount and press Ok.
  5. If configured, terminal will prompt to Select or Enter tip amount.
  6. Tap (contactless only) or insert chip card.
  7. The transaction is processed. Sales receipt will print with details of the transaction.
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DEBIT SALE
  1. Tap on the Debit icon.
  2. Tap on the Sale icon.
  3. Enter the Server ID # and press Ok. Conditional on the terminal's configuration.
  4. Enter the Sale Amount and press Ok.
  5. If configured, terminal will prompt to Select or Enter tip amount.
  6. Tap (contactless only) or insert chip card.
  7. Customer enters PIN on the terminal or PIN pad and presses Ok.
  8. The transaction is processed. Sales receipt will print with details of the transaction.
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MANUALLY ENTERED SALE
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter the Server ID # and press Ok. Conditional on the terminal's configuration.
  4. Enter the Sale Amount and press Ok.
  5. If configured, terminal will prompt to Select or Enter tip amount.
  6. Tap the credit card icon on the Credit Sale screen (Insert, Swipe or Enter Card).
  7. Manually enter Card #.
  8. Follow the CNP prompts (exp. date, ZIP code, etc.). Conditional on the terminal's configuration.
  9. The transaction is processed. Sales receipt will print with details of the transaction.
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CREDIT CARD RETURN
  1. Tap on the Credit icon.
  2. Tap on the Return icon.
  3. Enter the Return Amount and press Ok.
  4. If prompted, confirm the return amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap (contactless only) or insert chip card.
  7. The transaction is processed. Return receipt will print with details of the transaction.
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VOID CREDIT TRANSACTION
  1. Tap on the Credit icon.
  2. Tap on the Void icon.
  3. Enter the Void Amount and press Ok.
  4. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap (contactless only) or insert chip card.
  7. Enter the Void transaction # and press Ok.
  8. The transaction is processed. Void receipt will print with details of the transaction.
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VOID BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Enter Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal's configuration.
  8. If prompted, enter Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
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REPRINT RECEIPT
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and the transaction receipt prints.
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CALL ME FEATURE (MUST BE ENABLED)
  1. Tap the 📞 icon.
  2. If prompted, enter Manager Password (1234 default).
  3. Tap Call Me under the support menu.
  4. The terminal sends a notification to the help desk and you will receive a call back from a representative.
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EDIT TIPS BY TRANSACTION NUMBER
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Edit Tip.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap All.
  5. Enter Transaction # and press Ok.
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SETTLE DAILY BATCH
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, enter Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement Report prints.
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PRINTING REPORTS
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Report.
  3. If prompted, enter Manager Password (1234 default).
  4. Select desired report type (Daily Report or Summary Report).
  5. View or Print report.
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TURN SERVER PROMPT ON/OFF
  1. Tap the ☰ icon to access the Core menu.
  2. Tap Applications.
  3. Tap Credit/Debit/EBT.
  4. Tap Setup.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap Trans Prompts.
  7. Tap Clerks.
  8. Tap Prompt.
  9. Tap to set desired option.
  10. Press the ← key continually to return to the main screen.
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TERMINAL POWER OFF/REBOOT
  1. Press the power button on the side of the terminal and hold until a menu appears with: Power Off, Reboot, Airplane Mode and Silent Mode.
  2. Select the option you desire by tapping on the screen.
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WIRELESS ICONS
  • 📶Wi-Fi connected successfully.
  • 🔋Battery charge indicator.
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Downloadable References

Note: Looking to better understand the Dejavoo QD Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo QD Line can streamline your payment processing experience.