Skip to content
English
Sign in
Home
  • There are no suggestions because the search field is empty.

Dejavoo P Line QRG

Dejavoo P1                             Dejavoo P3                                    Dejavoo P5

P1_Updated_BlackScreen_Dual-768x676

 

 P3_BlackScreen-768x756

 

 P5_Updated_BlackScreen_dual-768x675

 
CREDIT CARD SALE
  1. Enter the Sale Amount and press Ok.
  2. Review the amount and tap Proceed.
  3. Choose Cash Payment or Card Payment by tapping the option. Pricing will be based on payment type.
  4. Tap (contactless only), swipe or insert chip card.
  5. Depending on TPN configuration, you can send the customer a copy of the receipt as SMS, email, paper print or no receipt.
  6. The transaction is processed. Sales receipt will print with details of the transaction.
↑ Back to Top
DEBIT SALE
  1. Enter the Sale Amount and press Ok.
  2. Review the amount and tap Proceed.
  3. Tap on Cash Payment or Card Payment. Pricing will be based on payment type.
  4. Tap the Debit icon and then tap (contactless only), insert or swipe card.
  5. Customer enters PIN on encrypted terminal or encrypted PIN Pad and presses Enter.
  6. Depending on TPN configuration, you can send the customer a copy of the receipt as SMS, email, paper print or no receipt.
  7. The transaction is processed. Sales receipt will print with details of the transaction.
↑ Back to Top
MANUALLY ENTERED SALE (CARD ONLY)
  1. Enter the Sale Amount and press Ok.
  2. Review the amount and tap Proceed.
  3. Choose Card Payment by tapping the option on the screen. Pricing will be based on payment type.
  4. Tap Enter Card under other options.
  5. Manually enter Card #.
  6. Follow the CNP prompts (exp. date, ZIP code, etc.) — conditional on the terminal's configuration.
  7. Depending on TPN configuration, you can send the customer a copy of the receipt as SMS, email, paper print or no receipt.
  8. The transaction is processed. Sales receipt will print with details of the transaction.
↑ Back to Top
CREDIT CARD RETURN
  1. Tap on the ☰ icon on your terminal home screen.
  2. Tap on the Refund icon. Enter Password (default password is last 4 digits of your TPN).
  3. Enter the Return Amount and press Ok.
  4. Tap (contactless only) or insert chip card.
  5. Depending on TPN configuration, you can send the customer a copy of the receipt as SMS, email, paper print or no receipt.
  6. The transaction is processed. Return receipt will print with details of the transaction.
↑ Back to Top
VOID CREDIT TRANSACTION
  1. Tap on the ☰ icon on your terminal home screen.
  2. Tap on the Void icon.
  3. Enter the Transaction Number or last 4 digits of the card, choose the transaction from the list and tap Confirm, then tap Yes.
  4. If prompted, enter Password (default password is last 4 digits of your TPN).
  5. Void is completed and receipt options are prompted. Note: Card doesn't need to be present to complete a void successfully.
↑ Back to Top
REPRINT RECEIPT
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Password (default password is last 4 digits of your TPN).
  4. Press the > button and enter transaction # or last 4 digits of card #, select the transaction and tap.
  5. Follow prompts and the transaction receipt prints.
↑ Back to Top
CALL ME FEATURE (MUST BE ENABLED)
  1. Tap the Support icon.
  2. Tap Call Me under the Support Menu and choose a reason. Enter your call back number.
  3. The terminal sends a notification to the help desk and you will receive a call back from a representative with assistance.
↑ Back to Top
EDIT TIPS BY TRANSACTION #
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Adjust Tip.
  3. If prompted, enter Password (default password is last 4 digits of your TPN).
  4. Enter transaction #; scroll through transactions using ◀▶ or swipe through transactions.
  5. Tap the desired Transaction #.
  6. Tap the > button, then when prompted to submit tip adjust, tap Yes. A confirmation screen will appear.
↑ Back to Top
SETTLE DAILY BATCH
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Show/Settle Daily Batch.
  3. If prompted, enter Password (default password is last 4 digits of your TPN).
  4. The terminal fetches and displays a summary report. Swipe left to view a detailed report.
  5. Tap Settle (top right). If untipped transactions exist, respond Yes or No to continue.
  6. Settlement Report prints.
↑ Back to Top
PRINTING REPORTS
  1. Tap the ⭐ icon to access the Favorites menu.
  2. Tap Reports.
  3. Choose Open Batch or Closed Batch.
  4. Tap desired report type and select how to group your transactions. For summary or daily report, tap Next.
  5. Swipe left to move from summary to details and tap the print option.
  6. Report prints.
↑ Back to Top
TERMINAL POWER OFF/REBOOT
  1. Press the power button on the side of the terminal and hold until a menu appears: Power Off, Reboot.
  2. Select the option you want by tapping on the screen.
↑ Back to Top
WIRELESS ICONS
  • Wi-Fi icon blinks when not connected. It remains static when connected successfully.
  • Battery charge indicator.
  • For an ethernet internet connection, first plug the device into power, then connect an ethernet cable to the ethernet port.
↑ Back to Top

 

Downloadable References

Note: Looking to better understand the Dejavoo P Line and its capabilities? All Quick Reference Guide resources mentioned here are available for download, perfect for sharing with your team or reviewing offline to see how the Dejavoo P Line can streamline your payment processing experience.